Reference

Our Legal Terms and What They Cover

These legal terms set out how rp889 operates in Indonesia, what rights you hold over your account and data, and how we handle wallet transactions via DANA, OVO, and GoPay.

Account TermsPrivacy & Data RightsDANA, OVO, GoPay Wallet RulesCookie PolicyEligibility by Region
rp889 Our Legal Terms and What They Cover
LEGAL CONTACT

How to Reach Us on Legal Matters

If you have a question about these terms, want to dispute an account action, or need to submit a formal data request, our support team handles legal enquiries separately from general account help. Reach us through live chat, email, or the in-app support form — all three routes are monitored and routed to the same team.

Live Chat Start a chat from your account dashboard. For legal and policy questions, select the 'Account & Legal' category so your message reaches the right team without delay.
Email Support Send legal enquiries, data access requests, or account dispute details to our support email. Include your registered account number and the wallet method — DANA, OVO, or GoPay — linked to your account.
In-App Support Form Open the support form inside your rp889 account. The form routes your message with your account ID attached, which speeds up verification for any legal or privacy request.
YOUR DATA RIGHTS

How We Handle Your Data and Account Security

We collect only what we need: account registration details, wallet identifiers for DANA, OVO, or GoPay, and session logs used for security monitoring. We do not sell your personal data to third parties. You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies — all through the support channels listed above.

Cookie Use

We use session cookies to keep your account logged in across pages and analytics cookies to improve site performance. You can adjust cookie preferences from your browser settings at any time.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. We flag unusual session activity — such as a new device login — and prompt re-verification before access continues.

Data Retention

Transaction records linked to your DANA, OVO, or GoPay wallet are retained for the period required by our fraud prevention and dispute resolution processes. After that period, records are deleted from active systems.

Requesting Changes

To update, correct, or delete your personal data, contact us via live chat or email with your account ID. We aim to respond and act on verified requests within a reasonable timeframe.

Common Legal and Policy Questions Answered

These are the questions we hear most often about our terms, account rights, and how data is handled. If something is not covered here, our support team can address it directly.

Access depends on your local law and eligible region. We do not confirm legality for specific locations — check what online account activity is permitted where you are before registering.

We collect your registration details, the wallet identifier you use — DANA, OVO, or GoPay — and session logs. We use this only for account operation, security checks, and dispute resolution.

Yes. Contact us via live chat or email, include your account ID, and we will compile the data held under your profile and send it to your registered contact within a reasonable timeframe.

Any balance in a suspended account goes through our withdrawal verification process before it can be released. Contact support with your account ID and wallet details to start that process.

Submit a deletion request through live chat or the in-app support form. We process verified requests where no legal retention obligation prevents deletion, such as active dispute records.

Updated terms are published on this page. Continuing to use your account after a change is posted means you accept the updated version. Check this page periodically if you want to stay current.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.